You may have heard about the Spectre and Meltdown security vulnerabilities recently. While there’s no evidence of anyone exploiting the security flaw, we want to make sure our clients are aware of how it’s being resolved.

Microsoft has developed a security update patch that repairs the vulnerability. However, testing revealed that this patch can cause incompatibilities with antivirus programs. These incompatibilities are serious and may lead to blue screens or even system crashes. So please do not attempt to manually install Microsoft security patches.

• Our antivirus provider, Webroot, will release an update in the next week to solve the incompatibility from their end.
• After our partner, Continuum, has fully tested and approved the Microsoft patch, it will then be deployed through our automated platform.

We are closely monitoring this issue, operating on an accelerated patching schedule, and expect for it to be fully resolved within two weeks.

If you have any questions, contact us at (888) 484-1012, option 1.