Jason, Service Manager
| As a Service Manager, Jason owns the support experience for our clients. He manages the technicians that work on your support tickets as well as the onsite consultant team. It’s his job to ensure that we are communicating effectively and resolving issues quickly.
After more than 19 years at WorkSmart, Jason has experience in a little bit of everything. He’s extremely knowledgeable in the IT industry and will work to solve any problem thrown at him. In his spare time, Jason enjoys scuba diving in many different locations and hanging out with his dogs! What folks say about Jason:“I want to thank you from the bottom of my heart for working the firewall issue. It’s people like you that make me happy that I work at WorkSmart!” “Our meeting this week moved the process documentation project for Service forward leaps and bounds. Thank you for collaborating with me and breaking down what we need to adapt from current processes.” |
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Sam, Technical Support Engineer
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With a life-long passion for all things technology and sports, Sam began his career in the sports broadcasting world. He spent six years broadcasting everything from West Text high school football all the way up to Division II college football before beginning his career in the IT industry.
He now resides in NC with his fiancé and their Jack Russell Terrier named Maple. When he isn’t working, he’s usually out trying to find places to explore outdoors. Whether it’s a simple hike or climbing to the top of the tallest rocky outcrop, he enjoys being out in nature. What our clients say about SAM:“Thanks a million! Sam is my hero! He dives right in and diagnoses the problems quickly.” “Sam has done a fantastic job helping with any problems we’ve had. Timely and professional – it’s greatly appreciated.“ |
Dre, Technical Support Engineer
| Originally from Mount Vernon, New York, Dre moved to Georgia in 2005 for high school and later attended Georgia Gwinnett College where he majored in Information Technology – Systems and Security.
Dre loves learning about new advancements in technology and applying them to his both his work and personal life. In his spare time, he enjoys gaming on his PC, powerlifting, swimming, and spending time with his dog Bailee. What our clients say about DRE:“Andre is consistently always helpful. He has great knowledge and lots of patience. He is a great asset to WorkSmart’s Team!” “It is a pleasure to work with Andre. His calm demeanor makes it super easy to work through issues.“ |
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Randy, Consultant
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Randy currently resides in Georgia with his wife, Carla and their new puppy Dakota. In his spare time, Randy enjoys pretty much anything outdoors including, hiking, camping, and taking long walks with his dog.
He enjoys reading the Sunday paper and his car magazines, as well as listening to Rock and Alternative music. Randy has a knack for trouble shooting problems and making our clients feel at ease. He strongly believes in making the world a better place one computer at a time. What our clients say about randy:“On time. Great attitude. Friendly. Spent a few minutes helping a co-worker with an issue. Randy was the best!” “Randy is ALWAYS able to find a solution to my technical issues and is very kind and professional!” |
Andrew, Consultant
| Originally from Jackson, Mississippi, Andrew relocated to Atlanta in 2016 where he now resides with his wife and three kids.
In his free time, Andrew enjoys spending time with his family, playing video games, and hanging out with his dog (April) and cat (Kitty). What our clients say about ANDREW:“Andrew does a fantastic job, very knowledgeable!“ “Three (3) Laptops Setup – BOOM! No time at all. Thanks Andrew!!!!” “Thank you for your quick response on our emergency email situation!” |
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Nick, Technical Support Representative
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Nick currently resides in the Atlanta, Georgia area with his wife and two little girls. In his free time, he loves cheering on his Georgia Bulldogs.
Nick also enjoys disc golf, playing video games, hanging out with his dog Bullet, and tinkering with his own computer set up at home. What our clients say about NICK:“Nick was upbeat and helpful.” “Nick did great! I was expecting to have to purchase a new docking station and he was able to get it to work after about 25 minutes. I am so appreciative!“ “Nick stuck with the problem until it was fixed — I truly appreciated it!” |
Chloe, Technical Support Representative
| Chloe currently resides in Georgia and has a passion for all things technology, with a wide range of experience in a few different areas. In her free time, she likes to play video games, draw, and play table top RPGs such as DnD.
She also is very skilled at programming and occasionally makes small games, one of which ended up winning the Georgia Game Developer Association’s Best in Georgia for 2022. What our clients say about CHLOE:“Chloe was helpful, flexible and communicated with me through the process.“ “Thank you for a quick response to my ticket. Chole was great and it was a simple fix.” “Chloe is great and such a delight to work with.” |
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Ashan, Technical Support Engineer
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Raised in Brooklyn, Ashan has now become fully embraced in Atlanta and is very proud of his Trinidadian culture.
He grew up playing basketball, riding bmx, playing video games & doing karate. In his free time, Ashan enjoys all things tech, anime & video games. What our clients say about ASHAN:“Very fast response! Excellent service.” |